From a technical point of view, the server from UMIS is everything you
should expect from a hosting provider. Where UMIS really stand out is in the
personal level of service. Nothing is too much trouble for them and issues
are usually dealt with immediately. Particularly nice is the human touch.
They do not operate an annoying teleprompt system or "Job Ticketing", there
is actually someone at the end of the phone that can deal with any problems
and solve them as you speak.

Overall we are confident with the server and delighted with the service from
UMIS.
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When I was asked by the directors of Umis.net if I would be willing to
provide a reference/feedback regarding their services I couldn't be more
willing to jump at the opportunity.

In the mid 1990's I used a hosting company in America that was good,
efficient and reasonably priced but the thing that made them a cut above
the rest was that they were small enough to care about the client base
and provide human contactable technical support, yet big enough to meet
with the demands that the internet threw at them of the time, however,
they got gobbled up by a big corporation such was their standing, but so
did the friendly communication and human contactable support. It was
time to move on.

I thought I would have a job finding another hosting company (especially
in the UK at the time - late 1990's) that I could grow with and trust in
the same way until I met the directors of Umis.net.
Everything I enjoyed with my previous hosting company before their
buyout has been either equalled or in most cases surpassed for
friendliness, support, service and quality. And if you become a loyal
client as I have been noticed by the company, Umis.net will go that
little extra mile to see you right - that is particularly nice to
experience.
I have not suffered any major down times in all the years I have been a
client and if they do have such a problem they are on to it before you
can pick up the phone and start your tirade. Moreover, they are equally
as efficient if the problem is yours.

I wish I could go on and on but you'll think that I am making it all
up... try for yourself and you will see that I am not - they deserve
such high recommendation. If none of this matches up to aforementioned,
I urge you to fire off an email to: umisRef@acumenmultimedia.co.uk and I
will get back to you, but I don't believe you will need to.
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Wildcat Taconic is the UK division of Taconic International Limited, and
just one of many divisions worldwide. As with any large corporation, we rely
on all our divisions to be interconnected to run our business efficiently.
It is therefore essential that we have a stable multi-redundant network so
that not only are we in constant communication by e-mail with our divisions
but also our customers. We are also connected to our central database
management system to provide us with accounting, stock control and many
other day-to-day activities.

Umis.net designed and installed the network to our particular requirements,
after the formation of Wildcat Taconic back in December 2003. They have
since provided fast turn-around maintenance and support service and we have
not experienced any major down times. On the few occasions where we have
needed their assistance, Umis.net have excelled themselves in resolving any
issues with the minimum of down-time.

Wildcat Taconic really appreciate the friendly and professional relationship
we hold with Umis.net and it is a refreshing experience to actually speak to
technician who can deal with any issues there and then, rather than the
frustration of an automated telephone system or a call center. As a result
we would have no hesitation in recommending their services to any company
that needs a high level of support and the experienced network and server
hosting.