Frequently Asked Questions (Dedicated Hosting)
Dedicated Hosting FAQs
Q. What is a dedicated server?
Answer
A dedicated server is an appliance leased to a single customer with round the clock technical support and monitoring of the hardware and UMIS applications.
Q. Where will my server platform be located?
Answer
Your server will be located at one of UMIS' purpose built secure data centres for more details please click here
Q. Do I need to be a Linux or Windows guru to administer my UMIS Server Hosting product?
Answer
No you can have your service fully managed for you, you don't have to know any Linux or understand the security issues of windows hosting at all!
Q. How long does it take to set up a new server?
Answer
Depending on your requirements we aim to provision dedicated servers within 5 working days
Q. Why should I choose UMIS over the thousands of hosting companies?
Answer
Our prices are highly competitive and we provide excellent ongoing customer support. Your server comes with round the clock technical support - during business hours you also have available a team of highly qualified staff who can provide professional services tailored to your needs. This allows you to focus on building your business and brand on-line. Advantages of choosing UMIS.net Dedicated Hosting include:
- * 24x7 technical support.
- * Fast server set up.
- * Years of web hosting experience gained through some largest provider of web hosting services in the US and UK.
- * Unparalleled latency through our peering matrix.
- * State of the art, secure, Internet data centres.
Still not convinced click here to take a look at what other UMIS customers have said.
Q. I am interested in leasing a Dedicated Server Hosting product. Who do I call?
Answer
Please call our Business Customer Sales Unit on 0845 25 75 011
Q. Who do I contact for technical support?
Answer
UMIS Server Hosting customers should contact our support team on 0845 25 75 011. Alternatively you can email the team at support@uk.umis.net and they will be happy to help resolve your problems.
Q. What are the UMIS DNS Name Servers?
Answer
Please visit our Server References Page click here
Q. HTTPS - Secure Servers, what are they?
Answer
You will occasionally see 'Secure Server' referred to in WWW pages. A secure server is usually used when confidential information needs to be sent across the Internet. This information might be password details to allow access to a system, or credit card or other personal details which allow some sort of transaction to be performed. When a secure server is in use, the information is encrypted by your WWW browser prior to sending it across the Internet. The information can only be decoded by the host site which requested it. In the unlikely event that anyone could intercept the information as it crossed the Internet, it is practically impossible for them to break the encryption. Secure server URLs are usually denoted by the prefix 'https' as opposed to 'http'. If you are offered a choice between insecure and secure servers we would suggest that you choose to use the secure server. We do not recommend that you submit private or sensitive information over the Internet to an insecure server. Current versions of all popular browsers support secure server access.
Q. How can UMIS contact me?
Answer
When you set-up you service with us you must give us an e-mail address, phone number and postal address by which we can contact you. It is your responsibility to keep us informed of any changes.
Q. What is an Acceptable Use Policy (AUP) or Net Abuse Policy (NAP)?
Answer
Some networks over which you may be connecting have Acceptable Use Policies (AUPs) or Net Abuse Polices (NAPs) and it is your duty to be aware of these and respect them. UMIS.net has it's own NAP which can be viewed here.
Q. How can I contact UMIS?
Answer
Click here for our contact details.
