Frequently Asked Questions (Shared Hosting)

Grey Line

Shared Hosting FAQs

Q. How much does shared hosting cost from UMIS?

Answer

We offer shared hosting from £19.00 but please visit our detailed information page click here for information and pricing on our shared hosting services.

Q. Do you offer a reseller package?

Answer

Yes, details of our reseller package can be obtained by contacting partners@uk.umis.net.

Q. How can I pay for my shared hosting accounts?

Answer

Full details can be found on our how to pay page, Click Here!

Q. How long does it take to set up our new shared hosting service?

Answer

For orders placed between 09:00 - 18:00 Monday to Friday can be setup within 1 hour, orders outside of these hours may take a little longer to process. If you are registering a new domain or transferring a domain from another hosting provider it can also take longer.

Q. Can you register my domain name for me?

Answer

Yes, UMIS can manage all your domain registration requirements. If you are ordering selected shared hosting packages then you will also receive a free .uk domain name.

Q. If I have a problem setting up my web site what do I do?

Answer

Give us a call on 0845 25 75 011 or e-mail our support team at support@uk.umis.net.

Q. How much is extra disk space?

Answer

Extra disk space is available at £10.00 per 100Mbytes or £80.00 per 1Gbyte per year.

Q. How much is extra bandwidth (data transfer)?

Answer

Extra bandwidth is available at 2p per 1 MB per month. You can also purchace larger bandwidth packages in advance, for details please contact us.

Q. Do you host adult/warez sites?

Answer

No, we won't allow our customer's to run adult or warez sites, because it jeopardises the quality of our other customers' accounts.

Q. How do I order additional shared hosting Services?

Answer

Give us a call on 0845 25 75 011 or e-mail sales@uk.umis.net.

Q. How much bandwidth (data transfer) do I get per month?

Answer

Find full details on bandwidth allowances by clicking here.

Q. Is there a maximum number of domains per Hosting package?

Answer

You are free to add as many domains as you like to service but they will all point to the same content.

Q. Can I offer my clients www.myclient.mydomain.com?

Answer

Absolutely, you can use a sub domain in the same way as you would use a domain name and pointed at a shared hosting or sub-directory in your web space.

Q. Do you provide direct support to my clients?

Answer

No, as part of your reseller agreement with us you provide all technical support to your clients. If you can't solve one of you clients technical support issues then you can of course contact us to help you with this.

Q. What if I use more bandwidth than comes with my hosting package?

Answer

We will automatically bill you for any bandwidth used over your inclusive month allowance at the rate of 2p per MByte.

Q. What are my FTP Server Details?

Answer

Please visit our Server References Page click here

Q. What are the UMIS DNS Name Servers?

Answer

Please visit our Server References Page click here

Q. How can I contact UMIS?

Answer

Click here for our contact details.