Q. How much does shared hosting cost from UMIS.net?
Q. Do you offer a reseller package?
Q. How can I pay for my shared hosting accounts?
Q. How long does it take to set up our new shared hosting service?
Q. Can you register my domain name for me?
Q. If I have a problem setting up my web site what do I do?
Q. How much is extra disk space?
Q. How much is extra bandwidth (data transfer)?
Q. Do you host adult/warez sites?
Q. How do I order additional shared hosting Services?
Q. How much bandwidth (data transfer) do I get per month?
Q. Is there a maximum number of domains per Hosting package?
Q. Can I offer my clients www.myclient.mydomain.com?
Q. Do you provide direct support to my clients?
Q. What if I use more bandwidth than comes with my shared hosting package?

Q. How much does shared hosting cost from UMIS.net?
A. We offer shared hosting from £19.00 but please visit our detailed information page <click here> for information and pricing on our shared hosting services.
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Q. Do you offer a reseller package?
A. Yes, details of our reseller package can be obtained by contacting partners@uk.umis.net.
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Q. How can I pay for my shared hosting accounts?
A. Full details can be found on our how to pay page, <click here>.
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Q. How long does it take to set up our new shared hosting service?
A. For orders placed between 09:00 - 18:00 Monday to Friday can be setup within 1 hour, orders outside of these hours may take a little longer to process. If you are registering a new domain or transferring a domain from another hosting provider it can also take longer.
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Q. Can you register my domain name for me?
A. . Yes, UMIS.net can manage all your domain registration requirements. If you are ordering selected shared hosting packages then you will also receive a free .uk domain name.
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Q. If I have a problem setting up my web site what do I do?
A. Give us a call on 0845 25 75 011 or e-mail our support team at support@uk.umis.net.
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Q. How much is extra disk space?
A. Extra disk space is available at £10.00 per 100Mbytes or £80.00 per 1Gbyte per year.
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Q. How much is extra bandwidth (data transfer)?
A. Extra bandwidth is available at 2p per 1 MB per month. You can also purchace larger bandwidth packages in advance, for details please contact us.
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Q. Do you host adult/warez sites?
A. No, we won't allow our customer's to run adult or warez sites, because it jeopardises the quality of our other customer’s accounts.
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Q. How do I order additional shared hosting Services?
A. Give us a call on 0845 25 75 011 or e-mail sales@uk.umis.net.
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Q. How much bandwidth (data transfer) do I get per month?
A. Find full details on bandwidth allowances by clicking here.
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Q. Is there a maximum number of domains per Hosting package?
A. You are free to add as many domains as you like to service but they will all point to the same content.
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Q. Can I offer my clients www.myclient.mydomain.com?
A. Absolutely, you can use a sub domain in the same way as you would use a domain name and pointed at a shared hosting or sub-directory in your web space.
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Q. Do you provide direct support to my clients?
A. No, as part of your reseller agreement with us you provide all technical support to your clients. If you can't solve one of you clients technical support issues then you can of course contact us to help you with this.
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Q. What if I use more bandwidth than comes with my shared hosting package?
A. We will automatically bill you for any bandwidth used over your inclusive month allowance at the rate of 2p per MByte.
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Dedicated Hosting FAQ

Q. What is a dedicated server?
Q. Where will my server platform be located?
Q. Do I need to be a Linux or Windows guru to administer my Demon Server Hosting product?
Q. How long does it take to set up a new server?
Q. Why should I choose UMIS over the thousands of hosting companies?

Q. What is a dedicated server?
A. A dedicated server is an appliance leased to a single customer with round the clock technical support and monitoring of the hardware and UMIS.net applications.
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Q. Where will my server platform be located?
A. Your server will be located at one of UMIS.net’s purpose built secure data centres.
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Q. Do I need to be a Linux or Windows guru to administer my Demon Server Hosting product?
A. No you can have your service fully managed for you, don't have to know any Linux or understand the security issues of windows hosting at all!
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Q. How long does it take to set up a new server?
A. If you are paying by credit card orders will be provisioned within 5 working days. If you choose to pay by either cheque or standing order we will activate your service when we receive your cheque or confirmation that the standing order has been activated.
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Q. Why should I choose UMIS over the thousands of hosting companies?
A. Our prices are highly competitive and we provide excellent ongoing customer support.
Your server comes with round the clock technical support - during business hours you also have available a team of highly qualified staff who can provide professional services tailored to your needs. This allows you to focus on building your business and brand on-line.
Advantages of choosing UMIS.net Dedicated Hosting include:
• 24x7 technical support
• Fast server set up
• Years of web hosting experience from the largest provider of web hosting services in the UK
• Unparalleled latency through our peering matrix
• State of the art, secure, Internet data centres.
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Q. I am interested in leasing a Dedicated Server Hosting product. Who do I call?
A. Please call our Business Customer Sales Unit on 0845 25 75 011.

Q. Who do I contact for technical support?
A. UMIS.net Server Hosting customers can contact our support team on 0845 25 75 011. Alternatively you can email the team at support@uk.umis.net and they will be happy to help resolve your problems.

Q. FTP Server Details
A. Your ftp server details are based on your domain name for example ftp.mydomain.com

Q. POP3 Server Details (collecting mail)
A. Your POP3 server details are based on your domain name for example pop3.mydomain.com

Q. SMTP Server Details (sending mail)
A. Your SMTP server details are based on your domain name for example smtp.mydomain.com. However this service is not part of your basic hosting package, but is normally offered by the ISP that you connect to the Internet via.

Q. DNS Name Servers
A. The Internet addresses (often known as "IP addresses") used by computers on the Internet to identify each other are pure numbers (they serve a similar purpose to phone numbers), and are rather difficult to remember. They are actually 4-byte (32-bit) numbers, but are usually written in "dotted quad" form - four numbers each in the range 0-255 separated by dots, such as "217.65.164.6".
Numbers like this are not particularly easy to remember, so they can be given associated domain names using the Domain Name System (DNS). The DNS uses a distributed network of name servers which allow your computer to convert between domain names and IP addresses, in much the same way that directory enquiries can give you the phone number belonging to a particular person.
This means that instead of having to remember a number such as "217.65.164.6" you can use a name, such as "www.umis.net" - your TCP/IP software automatically queries a name server to convert the domain name to an IP address.
The UMIS.net Name Servers are
ns0.uk.umis.co.uk
ns1.uk.umis.net
ns2.uk.umis.net
ns3.uk.umis.co.uk

Q. How do you contact UMIS?
A. Click here for our contact details

Q. HTTPS - Secure Servers, what are they?
A. You will occasionally see 'Secure Server' referred to in WWW pages. A secure server is usually used when confidential information needs to be sent across the Internet. This information might be password details to allow access to a system, or credit card or other personal details which allow some sort of transaction to be performed.
When a secure server is in use, the information is encrypted by your WWW browser prior to sending it across the Internet. The information can only be decoded by the host site which requested it. In the unlikely event that anyone could intercept the information as it crossed the Internet, it is practically impossible for them to break the encryption.
Secure server URLs are usually denoted by the prefix 'https' as opposed to 'http'.
If you are offered a choice between insecure and secure servers we would suggest that you choose to use the secure server. We do not recommend that you submit private or sensitive information over the Internet to an insecure server. Current versions of all popular browsers support secure server access.

Q. How can UMIS contact you?
A. When you set-up you service with us you must give us an e-mail address, phone number and postage address by which we can contact you. It is your responsibility to keep us informed if any of these change.

Q. What is an Acceptable Use Policies (AUP) or Net Abuse Policy (NAP)?
A. Some networks over which you may be connecting have Acceptable Use Policies (AUPs) or Net Abuse Polices (NAPs) and it is your duty to be aware of these and respect them. UMIS.net has it's own NAP which can be view here.

Q. What is email filtering?
A. Email filtering is the identifying of unwanted email or "spam" on the mail servers before it reaches your mailbox. Spam wastes time and energy that can be better spent sending and reading legitimate email. It also frequently contains messages that many people find offensive. For more information please see our information page on Unsolicited Bulk Email.

Q. What is "spam"?
A. For information on spam please see our information page on Unsolicited Bulk Email.

Q. What are the benefits of this email filtering service?
A.
• Customers can opt in at any time.
• It will reduce the volume of unwanted email that arrives in customers' mailboxes.
• It will reduce customer costs and frustration in manually filtering email.

Q. How much does this email filtering service cost?
A. This service is free of charge.

Q. How accurate is this email filtering service?
A. No filtering system is 100% effective, and there is a very small chance that a non-spam email will trigger a filtering rule by mistake. However, it is up to you to decide at what spam rating you what to bin the e-mail. See our information page on Unsolicited Bulk Email for more details.

Q. How do I "opt in" to the email filtering service?
A. Give our support team a call or e-mail them support@uk.umis.net

Q. Which products have email filtering?
A. All e-mail services can be provided with email filtering upon request.

Q. Can I see which of my messages are being detected as spam?
A. Yes. As you decide what happens to e-mails that you consider are spam you can delete them or simply move them into a spam folder.

Q. Why has the decision been made to introduce email filtering now?
A. We have been continuing to monitor the volume of spam affecting Internet traffic and the solutions that have been emerging to address it. We believe that it is now possible to provide a system that will be effective and that will not have an adverse effect on customers' legitimate email.

Q. Will you also be filtering outgoing email?
A. No. At this stage we have no plans to filter email sent out through our relays.