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Shared
Hosting FAQ
Q.
How much does shared hosting cost from UMIS.net?
Q. Do you offer a reseller package?
Q. How can I pay for my shared hosting accounts?
Q. How long does it take to set up our new shared
hosting service?
Q.
Can you register my domain name for me?
Q. If I have a problem setting up my web site what
do I do?
Q.
How much is extra disk space?
Q.
How much is extra bandwidth (data transfer)?
Q.
Do you host adult/warez sites?
Q. How do I order additional shared hosting Services?
Q. How much bandwidth (data transfer) do I get
per month?
Q. Is there a maximum number of domains per Hosting
package?
Q. Can I offer my clients www.myclient.mydomain.com?
Q. Do you provide direct support to my clients?
Q.
What if I use more bandwidth than comes with my shared hosting package?
Q.
What are my FTP Server Details
Q. What are the UMIS.net
DNS Name Servers
Q. How do you contact UMIS?
Q.
How much does shared hosting cost from UMIS.net?
A. We offer shared hosting from £19.00 but please visit our
detailed information page <click
here> for information and pricing on our shared hosting services.
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Q.
Do you offer a reseller package?
A. Yes, details of our reseller package can be obtained by contacting
partners@uk.umis.net.
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Q. How can I pay for my shared
hosting accounts?
A. Full details can be found on our how to pay page, <click
here>.
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Q. How long does it take to set up our new shared
hosting service?
A. For orders placed between 09:00 - 18:00 Monday to Friday can
be setup within 1 hour, orders outside of these hours may take a
little longer to process. If you are registering a new domain or
transferring a domain from another hosting provider it can also
take longer.
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Q. Can you register my domain
name for me?
A. . Yes, UMIS.net can manage all your domain registration requirements.
If you are ordering selected shared hosting packages then you will
also receive a free .uk domain name.
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Q. If I have a problem setting
up my web site what do I do?
A. Give us a call on 0845 25 75 011 or e-mail our support team at
support@uk.umis.net.
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Q. How much is extra disk space?
A. Extra disk space is available at £10.00 per 100Mbytes or
£80.00 per 1Gbyte per year.
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Q. How much is extra bandwidth
(data transfer)?
A. Extra bandwidth is available at 2p per 1 MB per month. You can
also purchace larger bandwidth packages in advance, for details
please contact us.
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Q. Do you host adult/warez
sites?
A. No, we won't allow our customer's to run adult or warez sites,
because it jeopardises the quality of our other customer’s
accounts.
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Q. How do I order additional
shared hosting Services?
A. Give us a call on 0845 25 75 011 or e-mail sales@uk.umis.net.
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Q. How much bandwidth (data
transfer) do I get per month?
A. Find full details on bandwidth allowances by clicking
here.
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Q. Is there a maximum number
of domains per Hosting package?
A. You are free to add as many domains as you like to service but
they will all point to the same content.
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Q. Can I offer my clients
www.myclient.mydomain.com?
A. Absolutely, you can use a sub domain in the same way as you would
use a domain name and pointed at a shared hosting or sub-directory
in your web space.
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Q. Do you provide direct
support to my clients?
A. No, as part of your reseller agreement with us you provide all
technical support to your clients. If you can't solve one of you
clients technical support issues then you can of course contact
us to help you with this.
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Q. What if I use more bandwidth
than comes with my shared hosting package?
A. We will automatically bill you for any bandwidth used over your
inclusive month allowance at the rate of 2p per MByte.
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Q.
What are my FTP Server Details
A. Please visit our Server References Page <click
here>
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Q. What are the UMIS.net
DNS Name Servers
A. Please visit our Server References Page <click
here>
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Q. How do you contact UMIS?
A. <Click here> for our
contact details
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Dedicated
Hosting FAQ
Q.
What is a dedicated server?
Q. Where will my server platform be located?
Q. Do I need to be a Linux or
Windows guru to administer my UMIS.net Server Hosting product?
Q. How long does it take to set up a new server?
Q. Why should I choose UMIS over the thousands
of hosting companies?
Q. I am interested in leasing
a Dedicated Server Hosting product. Who do I call?
Q. Who do I contact for technical support?
Q. What are the UMIS.net DNS
Name Servers
Q. HTTPS - Secure Servers, what are they?
Q. How can UMIS contact me?
Q. What is an Acceptable Use Policies (AUP) or
Net Abuse Policy (NAP)?
Q. How do you contact UMIS?
Q. What is a dedicated server?
A. A dedicated server is an appliance leased to a single customer
with round the clock technical support and monitoring of the hardware
and UMIS.net applications.
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Q. Where will my server platform
be located?
A. Your server will be located at one of UMIS.net’s purpose
built secure data centres for more details please <click
here>.
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Q. Do I need to be a Linux
or Windows guru to administer my UMIS.net Server Hosting product?
A. No you can have your service fully managed for you, you don't
have to know any Linux or understand the security issues of windows
hosting at all!
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Q. How long does it take
to set up a new server?
A. Depending on your requirements we aim provision dedicated servers
within 5 working days.
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Q. Why should I choose UMIS
over the thousands of hosting companies?
A. Our prices are highly competitive and we provide excellent ongoing
customer support.
Your server comes with round the clock technical support - during
business hours you also have available a team of highly qualified
staff who can provide professional services tailored to your needs.
This allows you to focus on building your business and brand on-line.
Advantages of choosing UMIS.net Dedicated Hosting include:
• 24x7 technical support
• Fast server set up
• Years of web hosting experience gained through some largest
provider of web hosting services in the US and UK.
• Unparalleled latency through our peering matrix
• State of the art, secure, Internet data centres.
Still not convinced <click
here> to take a look at what other UMIS.net customers have
said.
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Q. I am interested in leasing
a Dedicated Server Hosting product. Who do I call?
A. Please call our Business Customer Sales Unit on 0845 25 75 011.
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Q. Who do I contact for technical
support?
A. UMIS.net Server Hosting customers should contact our support
team on 0845 25 75 011. Alternatively you can email the team at
support@uk.umis.net and they will be happy
to help resolve your problems.
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Q.
What are the UMIS.net DNS Name Servers
A. Please visit our Server References Page <click
here>
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Q. HTTPS - Secure Servers,
what are they?
A. You will occasionally see 'Secure Server' referred to in WWW
pages. A secure server is usually used when confidential information
needs to be sent across the Internet. This information might be
password details to allow access to a system, or credit card or
other personal details which allow some sort of transaction to be
performed.
When a secure server is in use, the information is encrypted by
your WWW browser prior to sending it across the Internet. The information
can only be decoded by the host site which requested it. In the
unlikely event that anyone could intercept the information as it
crossed the Internet, it is practically impossible for them to break
the encryption.
Secure server URLs are usually denoted by the prefix 'https' as
opposed to 'http'.
If you are offered a choice between insecure and secure servers
we would suggest that you choose to use the secure server. We do
not recommend that you submit private or sensitive information over
the Internet to an insecure server. Current versions of all popular
browsers support secure server access.
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Q. How can UMIS contact
me?
A. When you set-up you service with us you must give us an e-mail
address, phone number and postage address by which we can contact
you. It is your responsibility to keep us informed if any of these
change.
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Q. What is an Acceptable
Use Policies (AUP) or Net Abuse Policy (NAP)?
A. Some networks over which you may be connecting have Acceptable
Use Policies (AUPs) or Net Abuse Polices (NAPs) and it is your duty
to be aware of these and respect them. UMIS.net has it's own NAP
which can be viewed <here>.
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Q.
How do you contact UMIS?
A. Click here for our contact details
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Colocation
Hosting FAQ
Q.
What is a Colocation server?
Q. Where will my server platform be located?
Q. Do I need to be a Linux or
Windows guru to administer my UMIS.net Server Hosting product?
Q. How long does it take to set up a new server?
Q. Why should I choose UMIS over the thousands
of hosting companies?
Q. I am interested in leasing
a Dedicated Server Hosting product. Who do I call?
Q. Who do I contact for technical support?
Q. What are the UMIS.net DNS
Name Servers
Q. How can UMIS contact me?
Q. What is an Acceptable Use Policies (AUP) or
Net Abuse Policy (NAP)?
Q. How do you contact UMIS?
Q. What is a Colocation
server?
A. A co-location server is your own server running your own software,
hosted in our optimised hosting environment. <click
here> For more information on co-location or <click
here> for more information on our secure data centre.
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to Colocation Hosting FAQ>
Q. Where will my
server platform be located?
A. Your server will be located at one of UMIS.net’s purpose
built secure data centres for more details please <click
here>.
<Back to top> <back
to Colocation Hosting FAQ>
Q. Do I need to be a Linux
or Windows guru to administer my UMIS.net Server Hosting product?
A. No you can have your service fully managed for you, you don't
have to know any Linux or understand the security issues of windows
hosting at all!
<Back to top> <back
to Colocation Hosting FAQ>
Q. How long does
it take to set up a new server?
A. Depending on your requirements we aim to arrange access for you
to install your hardware within 48 hours.
<Back to top> <back
to Colocation Hosting FAQ>
Q. Why should I choose
UMIS over the thousands of hosting companies?
A. Our prices are highly competitive and we provide excellent ongoing
customer support.
Your server comes with round the clock technical support - during
business hours you also have available a team of highly qualified
staff who can provide professional services tailored to your needs.
This allows you to focus on building your business and brand on-line.
Advantages of choosing UMIS.net Dedicated Hosting include:
• 24x7 technical support
• Fast server set up
• Years of web hosting experience gained through some largest
provider of web hosting services in the US and UK.
• Unparalleled latency through our peering matrix
• State of the art, secure, Internet data centres.
Still not convinced <click
here> to take a look at what other UMIS.net customers have
said.
<Back to top> <back
to Colocation Hosting FAQ>
Q. I am interested
in co-location. Who do I call?
A. Please call our Business Customer Sales Unit on 0845 25 75 011.
<Back to top> <back
to Colocation Hosting FAQ>
Q. Who do I contact
for technical support?
A. UMIS.net Server Hosting customers should contact our support
team on 0845 25 75 011. Alternatively you can email the team at
support@uk.umis.net and they will be happy
to help resolve your problems.
<Back to top> <back
to Colocation Hosting FAQ>
Q.
What are the UMIS.net DNS Name Servers
A. Please visit our Server References Page <click
here>
<Back to top> <back
to Colocation Hosting FAQ>
Q. How can UMIS
contact me?
A. When you set-up you service with us you must give us an e-mail
address, phone number and postage address by which we can contact
you. It is your responsibility to keep us informed if any of these
change.
<Back to top> <back
to Colocation Hosting FAQ>
Q. What is an Acceptable
Use Policies (AUP) or Net Abuse Policy (NAP)?
A. Some networks over which you may be connecting have Acceptable
Use Policies (AUPs) or Net Abuse Polices (NAPs) and it is your duty
to be aware of these and respect them. UMIS.net has it's own NAP
which can be viewed <here>.
<Back to top> <back
to Colocation Hosting FAQ>
Q.
How do you contact UMIS?
A. Click here for our contact details
<Back to top> <back
to Colocation Hosting FAQ>
E-Mail
Services FAQ
Q.
What are my POP3 Server Details (collecting mail)
Q. What are my SMTP Server Details
(sending mail)
Q.
What is "spam"?
Q. What is "phishing"?
Q. What is email filtering?
Q. Do you filter outgoing email?
Q.
What are the benefits of this email filtering service?
Q. How much does this email
filtering service cost?
Q. How accurate is this email
filtering service?
Q. How do I "opt in"
to the email filtering service?
Q. Which products have email
filtering?
Q. Can I see which of my messages
are being detected as spam?
Q. Why has the decision been
made to introduce email filtering now?
Q. How do you contact UMIS?
Q.
What are my POP3 Server Details (collecting mail)
A. Please visit our Server References Page <click
here>
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Q. What are my SMTP Server
Details (sending mail)
A. Please visit our Server References Page <click
here>
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Q.
What is "spam"?
A. For information on spam please see our information page on Unsolicited
Bulk Email.
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Q.
What is "phishing"?
A. For information on phishing please see our information page on
Unsolicited
Bulk Email.
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Q.
What is email filtering?
A. Email filtering is the identifying of unwanted email or "spam"
on the mail servers before it reaches your mailbox. Spam wastes
time and energy that can be better spent sending and reading legitimate
email. It also frequently contains messages that many people find
offensive. For more information please see our information page
on Unsolicited Bulk
Email.
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Q.
Do you filter outgoing email?
A. Yes, all mail sent through the UMIS.net relays is filtered.
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Q.
What are the benefits of this email filtering service?
A.
• It helps protects you from unwanted and obscene e-mail
• It protects you against most viruses
• It helps protects you against e-mail phishing
• It will reduce the volume of unwanted email that arrives
in your mailboxes.
• It will reduce your costs and frustration in manually filtering
email.
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Q. How much does this email
filtering service cost?
A. This service is free of charge.
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Q. How accurate is this email
filtering service?
A. No filtering system is 100% effective, and there is a very small
chance that a non-spam email will trigger a filtering rule by mistake.
However, it is up to you to decide at what spam rating you what
to bin your e-mail at. Log into your account management control
panel for more details <click
here>.
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Q. How do I "opt in"
to the email filtering service?
A. <click here> To
log into your account management control panel to change your
settings.
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Q. Which products have email
filtering?
A. All e-mail services are provided with email filtering, <click
here> to login into your control panel and activate this
service.
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Q. Can I see which of my messages are being detected
as spam?
A. If you decide not to use our system to discard your spam e-mail
and use your e-mail client to filter your e-mails based on the additional
information we have placed in the e-mail header then yes, if not
no. For recommendations on how to set your e-mail spam filters up
please see our help page.
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Q. Why has the decision been made to introduce
email filtering now?
A. We have been continuing to monitor the volume of spam affecting
Internet traffic and the solutions that have been emerging to address
it. We believe that it is now possible to provide a system that
will be effective and that will not have an adverse effect on customers'
legitimate email.
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Q.
How do you contact UMIS?
A. Click here for our contact details
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