Auto Renew Policy

UMIS.net operate an Auto Renewal Policy on all hosting, e-mail and domain products and services, which is designed to ensure continuity of service.

Customers can opt out from Auto Renewal or manage their Auto Renewal settings for individual or all UMIS.net products and services via their Account Control Panel.

For customers with Auto Renewal active, fees for the Renewal Term are payable seven (7) days in advance of the contract expiry date.

As per the UMIS.net Cancellation Policy customers wishing to cancel their Auto Renewal must do so, at least 14 days prior to the contract expiry date.

Any Auto Renewal notification emails will be sent to the email address which is held at that time for the customers account, so it is important that customers ensure their contact and billing details, specifically their email address is up to date.

To ensure services are renewed via Auto Renewal, customers must ensure that their contact and billing details are updated at all times. Customers updating Credit/Debit Card details must be aware that they will be at risk of losing services if details are not updated before the day services are scheduled to expire. UMIS.net cannot be held responsible for loss of a Domain Name if the Auto Renewal is cancelled or a customers contact and billing details are not up to date, therefore preventing the Auto Renewal from taking place.

Auto Renewal of UMIS.net services is excluded from the UMIS.net 30 Day Refund Policy as it is the customers responsibility to cancel services, 14 days prior to the contract expiry date. If you have any problems with or enquiries about our Auto Renewal service, please contact our Billing Team. You can call on 0845 25 75 011 between 9.00am and 6.00pm, Monday to Friday (calls charged at 4p per minute) or you can e-mail accounts@uk.umis.net at any time.