Refund Policy

Grey Line

UMIS.net operate a 30 Day Risk Free Refund Policy


If you are not completely satisfied with your UMIS.net Web Hosting package, UMIS.net E-commerce package, UMIS.net Dedicated Server or UMIS.net Co-Location Service, you have the right to a full refund (excluding any Set Up Fees, Domain Name Registration Fees and / or Overages).


To claim your refund, please contact refund@uk.umis.net within the first 30 days of your contract.


Refunds will be made within 30 days of receipt of your e-mail. We issue refunds by BACS or onto your credit or debit card.


If you have not received your refund after 30 days, or have any other refund related enquiry, please contact our Billing Team. You can call on 0845 25 75 011 between 9.00am and 6.00pm, Monday to Friday or via e-mail refund@uk.umis.net at any time.


Please Note

Set Up Fees can only be refunded in the following circumstances:

* For Dedicated Servers prior to the server being built

* For Web Hosting packages prior to activation of the account, or if the Domain Name requested could not be registered


Successfully registered Domain Names are excluded from the refund policy as a cost is incurred on all registrations, and registrars offer no returns policy of their own. However, you will continue to own the Domain Name even if you wish to cancel other UMIS.net services.


Auto Renewal of UMIS.net services is excluded from this policy. Please refer to the UMIS.net Auto Renewal Policy for further details.


Under no circumstances will UMIS.net allow a transfer of funds between accounts. Refunds will not be given if any other UMIS.net Terms and Conditions or policies have been contravened.