Support

Grey Line

The ability to solely focus upon business possibilities, knowing that the enterprise network and systems have customised support, is something not over looked by our clients. Far more than merely hosting web sites, servers and providing network services UMIS philosophy centres upon communication and facilitating the possibilities.


Providing this requires more than traditional monitoring and telephone support, it necessitates provisions that distinguish us from our competitors - it means knowing the support staff and being able to ask for them by name.


Telephone Support

More than only reporting a down system, UMIS support enables you to talk to a technician you know by name about any issue with regard to your service, to speak to UMIS support right now, phone 0845 25 75 011


Monitoring

Ensuring maximum uptime by constantly monitoring every critical part of the network. The UMIS network is monitored 24 hours a day, 7 days a week. Every critical part of our network is monitored and our engineers are immediately informed of any faults.


Scheduled Visits

Scheduling regular client visits allows us to optimise client system operations whilst continually developing our service offering. To see what UMIS can do for you, schedule a visit or contact us


Network Health Checks

Proactive support minimising the likelihood of network downtime and outages through regular system health checks. What can UMIS deliver? contact us


Onsite Response

For those occasions when a client's internal systems fail, UMIS provide facilities to borrow our technicians. Contact us regarding our support


Client Services

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Providing information including troubleshooting advice, free software downloads and up-to-date network status.

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Client Login

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Login access to WebMail, our Virtual Servers, for Domain Services as well as to our Reseller Admin facilities.

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Service Level Agreement

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Understanding the importance of uptime, UMIS have developed our SLA to guarantee levels of service.

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FAQs

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Search through the UMIS Knowledge base for commonly asked questions or ask your own

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What could UMIS do for you? Contact us

Feel free to ask us a question online